Storage North Harrow Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage North Harrow provides storage, removals, collection, delivery, and associated services. By placing a booking, paying a deposit, using our website, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Client means the person, firm, or company requesting or receiving services from Storage North Harrow.
1.2 Services means storage, removals, collection, delivery, packing, unpacking, loading, unloading, and any related services provided by Storage North Harrow.
1.3 Goods means the items that the Client asks us to handle, transport, or store.
1.4 Contract means the agreement between the Client and Storage North Harrow, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.
1.5 Working Day means Monday to Friday, excluding public holidays.
2. Scope of Services
2.1 Storage North Harrow provides storage units, short and long term storage, domestic and commercial removals, and related handling services in its service area.
2.2 Our obligation is to exercise reasonable care and skill in the performance of the Services and to take reasonable steps to protect your Goods while they are in our possession or control, subject to these Terms and Conditions.
2.3 We reserve the right to refuse to provide Services in respect of any Goods that are prohibited, unsafe, or unsuitable for moving or storage.
3. Booking Process
3.1 Quotations may be provided verbally, in writing, or electronically following details supplied by the Client, an online inventory, a survey, or a site visit.
3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all information about the location, volume of Goods, access conditions, parking arrangements, and special handling requirements is accurate and complete.
3.3 Quotations are normally valid for a limited period stated in the quotation and may be subject to change if the scope of work or dates change, or if our costs increase due to factors beyond our control.
3.4 A booking is not confirmed until we have accepted your request for Services and, where required, received a deposit or full payment in cleared funds. Provisional dates are not guaranteed and are subject to availability.
3.5 We may, at our discretion, request written confirmation of your acceptance of the quotation, together with the agreed service date, addresses, and any special instructions before confirming the booking.
4. Client Responsibilities
4.1 You must ensure that you have the legal right to move or store the Goods and that they do not include any prohibited or unlawful items.
4.2 You are responsible for arranging suitable access at collection and delivery addresses, including any parking permits, suspension of parking bays, or access codes. Any fines, penalties, or additional costs incurred due to inadequate access or parking issues may be charged to you.
4.3 You must ensure that Goods are properly packed, labelled, and prepared for transit or storage, unless you have specifically requested and paid for professional packing services.
4.4 You must inform us in advance of any items that require special handling, are particularly fragile, or are of high value, so that we can consider suitable protection and any additional charges.
4.5 You must be present, or arrange for an authorised representative to be present, at collection and delivery to direct our team and to check the Goods. Where no representative is present, our assessment of the work carried out shall be final.
5. Payments and Charges
5.1 Charges for our Services will be as set out in our quotation or price list, subject to any adjustments under these Terms and Conditions.
5.2 Unless otherwise agreed in writing, payment for removals and related services is due in full no later than the date specified in the quotation, which will usually be before the scheduled service date.
5.3 Storage fees are normally payable in advance, either monthly or for the agreed period. We reserve the right to change our storage charges by giving you reasonable notice, usually at least one month.
5.4 We may request a deposit at the time of booking. Deposits are applied towards the total charges due. If the booking is cancelled, the deposit may be retained or partially retained in accordance with the cancellation terms below.
5.5 If payment is not received on time, we may refuse to commence or continue with the Services, and we may withhold delivery of Goods until full payment is received.
5.6 Late payments may incur interest at a reasonable rate, applied from the due date until the date of actual payment. We also reserve the right to recover reasonable costs of collection for overdue accounts.
5.7 All charges are exclusive of any government taxes or duties that may apply, which will be payable by the Client where relevant.
6. Cancellations, Postponements, and Refunds
6.1 If you wish to cancel or postpone your booking, you must notify us as soon as reasonably practicable. Cancellation and postponement charges may apply depending on the notice given.
6.2 If you cancel more than a specified number of Working Days before the scheduled service date, a partial or full refund of any prepayments may be provided, subject to reasonable administrative deductions.
6.3 If you cancel within a shorter notice period, we may retain all or part of the fees or deposit to cover our costs, lost bookings, and staff allocations.
6.4 For postponements, we will attempt to accommodate your new preferred date, subject to availability. If we cannot accommodate the new date, the cancellation terms may apply.
6.5 Where a booking is cancelled or changed by us due to circumstances beyond our reasonable control, such as severe weather, accidents, or operational issues, we will offer an alternative date or a refund of any payments received for Services not yet performed. We will not, however, be liable for any indirect or consequential loss arising from such cancellation or change.
7. Access, Loading Conditions, and Service Limitations
7.1 Our quotation assumes normal access conditions, including that our vehicles can park reasonably close to the property and that there are no unusual obstacles such as long carrying distances, narrow staircases, or vehicle height restrictions.
7.2 If, on arrival, the actual conditions differ significantly from those described at the time of booking, we may adjust our charges to reflect additional time, labour, or equipment required.
7.3 We may decline to move or store any Goods that, in our reasonable opinion, are unsafe, excessively heavy, or likely to cause damage to property or endanger our staff.
8. Prohibited and Restricted Goods
8.1 The following items must not be submitted for removal or storage and we shall have no liability in respect of them if they are included without our knowledge or consent.
8.2 Prohibited items typically include, but are not limited to, explosives, firearms, weapons, ammunition, flammable liquids, compressed gases, chemicals, toxic substances, perishable foods, live plants or animals, illegal items, and any Goods that are unsafe or unlawful to transport or store.
8.3 If you wish to store or move any item that may be considered hazardous, fragile, unusually valuable, or subject to regulation, you must disclose this to us in advance. We reserve the right to refuse such items or to impose specific conditions and additional charges.
8.4 If prohibited or dangerous Goods are discovered, we may take appropriate action to remove, isolate, or dispose of them without liability, and you may be responsible for any related costs or penalties.
9. Waste, Rubbish, and Disposal Regulations
9.1 Storage North Harrow is not a waste disposal provider. Our Services do not include the collection or disposal of rubbish, household waste, or construction debris unless specifically agreed in writing.
9.2 You must not place waste, refuse, or any items intended only for disposal into storage. Storage units are for kept Goods and not for waste accumulation.
9.3 If we agree to remove unwanted items, this service will be subject to additional charges and must comply with applicable waste and environmental regulations. We will determine whether items can be recycled, donated, or lawfully disposed of.
9.4 You are responsible for ensuring that any items you ask us to remove do not contain hazardous materials or substances prohibited under waste regulations. Additional charges may apply for handling such items if discovered.
9.5 If you breach these waste provisions and this results in additional costs, fines, or remedial work for us, you agree to reimburse us for all such reasonable costs.
10. Liability and Limitations
10.1 We will take reasonable care of your Goods while they are under our control and will exercise the standard of care reasonably expected from a competent removals and storage provider.
10.2 Our liability for loss of or damage to Goods is subject to reasonable limitations and exclusions. We are not liable for any loss or damage that arises from inherent defects, normal wear and tear, atmospheric conditions, changes in temperature, or the fragile or perishable nature of certain items.
10.3 We are not responsible for damage to Goods that have not been packed by us, unless it is clearly shown that our handling was negligent. Self packed items, especially fragile goods, are moved at the Client's own risk.
10.4 We will not be liable for any loss or damage arising from your failure to disclose relevant information, your failure to obtain necessary permissions or permits, or your failure to comply with these Terms and Conditions.
10.5 Our liability for any claim in respect of loss or damage to Goods may be limited to a fair market value, a specified amount per item or per consignment, or another agreed cap, depending on the terms included in our quotation or insurance arrangements.
10.6 We are not liable for indirect, consequential, or purely economic loss, including loss of profit, loss of use, or loss of opportunity, even if we have been advised of the possibility of such losses.
10.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.
11. Insurance and Risk
11.1 You are encouraged to ensure that your Goods are adequately insured for their full value while being removed, handled, or stored.
11.2 We may offer or arrange insurance cover as a separate and optional service, subject to additional terms and premiums. Any such cover will be provided under the terms of the relevant insurance policy.
11.3 Where you arrange your own insurance, you must ensure that the insurer is aware that the Goods are being moved or stored by a third party, and that coverage is suitable for the nature and duration of the Services.
12. Storage Terms and Access to Units
12.1 When you store Goods with us, you will be allocated a storage unit or space, or your Goods will be stored in a shared area in a manner consistent with our procedures.
12.2 Storage charges are payable in advance. Failure to pay may result in restricted access to the unit or removal of Services until payments are brought up to date.
12.3 You may be allowed access to your stored Goods during our published opening hours, subject to reasonable notice and our security procedures. We may require identification or proof of authority before granting access.
12.4 You must not store illegal items, dangerous goods, or perishable materials in your unit. You must keep your storage area tidy and must not cause damage to the premises or interfere with other clients.
12.5 If you fail to pay storage charges or otherwise breach these Terms and Conditions, we may exercise a lien over the stored Goods, allowing us to retain them until the outstanding account is settled. If the account remains unpaid after reasonable notice, we may sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding sums and reasonable costs.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we have an opportunity to investigate and resolve the issue.
13.2 Complaints about loss or damage should be reported promptly and, in any event, within a reasonable time after you become aware of the issue. We may request supporting evidence or photographs where appropriate.
13.3 We will review complaints in good faith and seek to resolve them amicably. If a resolution cannot be reached, disputes may be referred to mediation or other alternative dispute resolution methods if both parties agree.
14. Data Protection and Privacy
14.1 We will collect and use personal information about you for the purpose of providing our Services, processing payments, managing your account, and complying with legal obligations.
14.2 We will take reasonable steps to safeguard your personal data and will not disclose it to third parties except where necessary for the performance of the Contract, for legal compliance, or with your consent.
15. Changes to Terms and Conditions
15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operations.
15.2 The version in force at the time of your booking or at the commencement of your current storage period will normally apply to that Contract. We will notify you of any material changes that may affect ongoing or long term arrangements.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
17.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the Service.
17.4 These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, correspondence, or understandings.
